Jan 31, 2024
If data is the new gold (as touted on TV), distributors would be wise to entrust their assets to someone well-versed in the malleable but often dense nature of distribution-centric information.
Vinny Maurici, vice president of data engineering at Object Edge, is that person. Jason chats with Vinny about his early days...
Jan 24, 2024
Leading with compassion is one thing (and a good thing at that). But what if whole departments ran on a standard of sensitivity to and emotional concern for the people in their care, be they customers or employees? Before leaving The Granite Group to start her own consultancy, Tracie Sponenberg held the title of Chief...
Jan 17, 2024
Robert Rovira, president of Energy Pipe & Supply, has plans for his C-suite successors, but that hasn’t always been the case. Rob admits to having missed opportunities to strengthen his organizational structure. Now, he and his management team are preparing the next generation to lead the charge at the...
Jan 10, 2024
Martha Brooke is a repeat guest on Distribution Talk for good reason. In her two previous visits, the founder and lead customer experience consultant of Interaction Metrics made a compelling argument for conducting customer satisfaction evaluations via third-party, objective methodology rather than an in-house survey.