May 4, 2022
The past is always present at Industrial Supply Company, thanks to a treasure trove of historical documents dating back to 1915. While the Utah-based company’s 106-year heritage is impressive, Jessica Yurgaitis has no intention of dwelling in the dust of the organization’s bygone era, even if the history major in her loves posting those old handwritten letters and sales slips.
Jason chats with this fourth-generation president about balancing respect for family legacy with a desire to launch the company into a thoroughly modern future.
Initially, Jessica wanted no part in Industrial; she wanted a Master’s in history instead. But advanced degrees cost money, so she went to work. In purchasing, Jessica learned business basics: meeting with suppliers, building relationships, and executing marketing and co-branding strategies.
Moving through each department at Industrial taught Jessica how to strengthen relationships. “I feel like I have a wonderful network of people,” she says of her participation in associations like ISA. “I could pick up the phone anytime and call, and they'd be willing to give me time and help me work through an issue. And I do that all the time.”
She applies that same humility when the conversation turns to younger team members. Jessica has wisely surrounded herself with folks whose “digital native” skill sets complement her historical organizational knowledge. Leveraging legacy, leaning into growth. Jessica’s got the balance right at Industrial Supply.
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This episode was edited & mixed by The Creative Impostor Studios.
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