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On Distribution Talk, we dive into the stories, struggles and solutions from interesting characters who have chosen to make a career in the distribution industry. My goal is to entertain, educate and inspire you through these brief conversations.  Thank you for visiting.  If you like what you hear, come visit us often. -Jason

  1. All Episodes
  2. 2025
  3. 08

What If CRM Was About Automation Engines Feeding You BI-Driven Insights? With Kristen Thom, White Cup

Aug 20, 2025

Customer Relationship Management (CRM) software companies sell a simple premise: if you can manage customer data, you can grow your business. But capitalizing on that promise is complicated, as any company struggling with CRM implementation knows. 

Kristen Thom, senior vice president of customer experience for

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A Timeless Truth: Why Following Up Matters, Revisiting Jessica Yurgaitis, Industrial Supply Company

Aug 6, 2025

The past is always present at Industrial Supply Company, thanks to a treasure trove of historical documents dating back to 1915. While the Utah-based company’s century+ heritage is impressive, Jessica Yurgaitis has no intention of dwelling in the dust of the organization’s bygone era, even if the history major in...

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